Ask AI Agent
Ask AI Agent is Hong Kong's first fully automated AI employee platform, specially designed to provide businesses with 24/7 intelligent customer service, marketing, appointment management, and data analysis services. The AI employees can automatically handle over 80% of daily tasks, significantly enhancing operational efficiency and reducing labor costs, while supporting multi-platform integration (such as WhatsApp and WeChat). Key features include AI customer service and marketing automation, multilingual support (Cantonese, Mandarin, English), no-code deployment, and real-time personalized interactions, with deep customization available for sectors such as food and beverage, retail, finance, and healthcare. The product not only assists businesses in digital transformation but also actively promotes youth skills training and support for an aging society.
AI Customer Services
- No Data Entry Required: AI automatically crawls industry data for common FAQs and past customer service feedback
- Voice/Image Message Reception: The AI analyzes voice content and performs OCR text recognition on images, e.g., uploading receipts for point accumulation
- AI Customer Sentiment Analysis: Instantly retrieves customer classifications, query histories, and sentiments for personalized responses, e.g., checking order history or using a tone tailored for long-time customers
- 24/7 Availability: Provides immediate responses, which is 10 times faster than traditional customer service
- Automatic Referral to Human Agents: Summarizes query history and customer sentiment before referring to a human agent
- Multimedia Support: Capable of sending images, short videos, and voice messages.
AI Marketing Solution
- Automatic SEO Optimization: Intelligently analyzes keyword trends to automatically optimize content for platforms like LinkedIn and Facebook, effectively improving search rankings and market visibility
- Personalized Generation and Distribution of Social Media Content: Automatically creates engaging content tailored to the target audience characteristics and accurately delivers it through suitable channels, significantly enhancing brand engagement.
- Broadcast Messages: Personalized broadcast messages for holidays and birthdays, targeting specific customer segments
- Data-Driven Analysis: Comprehensively tracks marketing campaign effectiveness, intelligently adjusts strategy direction, and continuously optimizes return on investment
AI Booking System
- Customer-Initiated Appointments: Customers can initiate appointment requests anytime through platforms like WhatsApp and WeChat. The system responds immediately, without time restrictions
- AI Smart Availability Handling: Automatically checks available time slots and intelligently coordinates the best appointment times. Instant confirmation notifications are sent
- Fully Automated Rescheduling / Cancellation: Automatically sends reminders and processes changes or cancellations based on the cancellation policy. Collects feedback to optimize services
- Appointment Record Data and Analysis: Integrates with existing POS/CRM systems/databases or automatically uploads to Google Sheets for customer categorization and analysis
- Recording Special Appointment Requests: Records and categorizes special appointment requests and automatically follows up accordingly, e.g., for customers with infants, dietary restrictions, birthday discounts, or non-smoking preferences
AI Development and System Integration
- Seamless Connection: Automatically writes/retrieves data. Integrates existing business systems with advanced AI functionalities. Achieves cross-platform integration
- Customized Solutions: Designs solutions based on specific business needs, adding intelligent features.
- OCR Text Recognition / Audio Voice Recognition: Automates OCR/Audio AI processes. Reduces manual operations, lowers error rates, and accelerates processing times.
- RSS Data Scraping: Automatically schedules data scraping for sales, publishing, and analysis
- AI Comparison: Compares documents, products, and data records
- AI Data Analysis: Conversationally queries data reports, analyzes trends, and automatically follows up